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Our company philosophy ensures that you retain full ownership of the final content we create for you, as outlined below. Once delivered, all rights to the completed project belong to you.
Full payment is required before the start of any project. Clients are responsible for any applicable taxes or related charges.
Revisions can be requested within 14 days of delivery. Extensions may be granted in special circumstances. Turnaround times for revisions are based on the original project schedule as follows:
Before beginning any project, Crestwood Publications conducts one-on-one consultations with clients to review their requirements. Any modifications to project details or deliverables are communicated clearly based on the agreed-upon terms at the project’s start.
Refunds may be requested before manuscript submission, minus a small processing fee (10% of the package or $150, whichever is lower).
Refunds are not available after 90 days from the purchase date.
If work has begun, partial refunds may apply based on the completion stage. No refunds are available after final approval of deliverables.
Clients may contact us within 7 days after delivery to request a partial refund based on revision progress, if applicable.
There are no hidden charges. If third-party costs (e.g., paid imagery, printing, or distribution) are needed, we will inform you beforehand.
Estimated timelines are provided as guidelines and may vary depending on the project scope and revision process.
The services offered by Crestwood Publications are provided as described. While we strive for accuracy, no warranties or guarantees are expressed or implied.
Crestwood Publications is not liable for any damages resulting from errors, interruptions, or delays in the operation of this website or services.
By using our services, you agree to indemnify and hold harmless Crestwood Publications and its affiliates from any claims or losses resulting from your use of our website or violation of these Terms of Use.
This agreement does not establish a partnership, employment, or joint venture relationship between you and Crestwood Publications.
By providing your email address or mobile number, you consent to receive communications from Crestwood Publications, including project updates, service information, and related notifications.
Standard messaging and data rates may apply. Please consult your mobile carrier for details.
To stop receiving communications:
We aim to limit the frequency of messages to relevant updates or important notifications.
Your contact information is kept confidential and will not be shared without your consent, except as required by law.
Crestwood Publications reserves the right to update this policy. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.
If you have questions about this policy, please contact us at info@crestwoodpublications.com.
By subscribing to our SMS and email updates, you agree to receive communications from Crestwood Publications related to project updates, notifications, and service information. These programs comply with applicable U.S. and Canadian communication regulations, including 10DLC TCR guidelines.
SMS: After providing your phone number, you may receive a confirmation text requesting your consent. Replying “YES” confirms your subscription.
Email: Submitting your email address and selecting subscription consent authorizes us to send you updates and service information.
SMS: Message frequency may vary based on communication needs and project updates.
Email: Emails are sent periodically, depending on communication type and user preference.
SMS: To stop SMS updates, reply “STOP” to any message. A confirmation message will follow.
Email: To unsubscribe from emails, click the “unsubscribe” link in any email or contact info@crestwoodpublications.com for manual removal.
SMS: Message and data rates may apply per your mobile plan.
Email: No charge applies for email communication.
Your personal information is handled per our Privacy Policy, which explains how we collect, use, and protect your data.
For assistance with SMS or email communications, please contact us at info@crestwoodpublications.com or call +1 (877)-792-1130.
We may modify these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our communication services constitutes acceptance of the revised terms.
We comply with all applicable regulations, including 10DLC TCR requirements, and maintain lawful communication standards for SMS and email within the U.S. and Canada.